FAQ

Check your spam and junk folders. The email comes from no-reply@megh-connect.com and is titled “Bienvenue sur Star by MEGH” (in French). Still nothing? Write to us at meghconnectapp@gmail.com: we'll send you a new invitation.

It has expired (7 days for the welcome email, 1 hour for a forgotten password) or has already been used. Request a new one with Forgot your password? on the login page.

After 5 wrong passwords, login is blocked for 15 minutes. Wait, or reset your password: see Getting started.

Yes. The QR code never changes: your printed posters stay valid.

Yes, once the delay between plays set in Settings → Customer journey has passed (24h by default). The delay is counted per phone.

All your active prizes are out of stock. Increase a stock or add an unlimited prize in the Prizes tab.

Check what was typed: codes are 8 characters long and never contain 0, O, 1 or I, to avoid confusion. A code won at another shop doesn't work at yours. See Redeem gifts at checkout.

Check the link in Settings → General. It should come from “Ask for reviews” on your Google Business Profile: see Customize your page.

Use a PNG or JPG image under 2 MB, preferably square, then click Save.

Yes: the merchant area works on computer, tablet and phone, with no app to install.

Let us know: your area is deactivated, then your data is deleted within 3 months at most.

Google requires reviews to reflect customers' genuine experience and doesn't allow reviews obtained in exchange for something. On your materials, present the game as a gift to your customers, without saying “one review = one gift”, and never ask specifically for a positive review.